tethered.

Tenant guide

Paying rent and getting repairs done

Your landlord uses Tethered Properties, and you have your own private tenant portal. Open it from the link in your email. It's the same page every month, so bookmark it.

How to pay rent

Pay online, or the way you already pay your landlord. Your money always goes straight to them.

  1. See what's due

    Open your portal. At the top you'll see this month's bill, when it's due, and any extras like water and trash.

    This month's bill in the tenant portal: rent plus water and trash, due on the 1st

  2. Pay online, by bank or card

    If your landlord takes online payments, tap Pay by bank transfer or Pay by card. You'll finish on Stripe's secure page, and you only enter your bank or card details there.

    The small fee is shown on the button before you pay.

    Pay online buttons: pay by bank transfer, or pay by card

  3. Or turn on autopay

    Tap Set up autopay and connect your bank once. Rent is paid automatically on the due date each month, so it's never late. You can turn it off from the portal any time.

    The autopay card with a Set up autopay button

  4. Or pay your landlord directly

    Your portal shows the ways your landlord takes rent directly, like Zelle, Venmo or a check, with a Copy button for each.

    Only pay to the details shown in your portal. If anyone asks you by text, email or phone to pay somewhere else, check with your landlord first.

    Pay directly: Zelle number and check address, each with a Copy button

  5. Paid directly? Let them know

    After you send it, tap I've sent [month] rent and pick how you paid. Your landlord gets a note, and your portal shows it as sent until they confirm it.

    Already paid directly? I've sent November rent button

How to ask for a repair

Tell your landlord what's wrong, add photos, and follow it from start to finish in one place.

Emergency? For a gas smell, flooding, fire, or no heat in freezing weather, call 911 if anyone's in danger, then call your landlord right away. Don't wait for the form.

  1. Open Repairs

    In your portal, tap Repairs, then Request a repair.

    Need something fixed? Request a repair button

  2. Tell them what's wrong

    • What needs fixing, in a few words (for example, "The kitchen sink is leaking").
    • Where it is, and how soon it needs attention: it can wait, soon, or urgent.
    • Photos help a lot: add up to 5.
    • Say whether it's OK to come in if you're not home, and the best times to reach you.

    Then tap Send to [your landlord]. They get it right away.

    The repair request form: what needs fixing, where, what kind, how soon, details and photos

  3. Follow along

    Your request stays in your portal with its status, from received to scheduled to done. Your landlord's replies show up right there, and you'll get an email when something changes.

    Need to add something? Tap Add a note or photo.

    A repair request, scheduled, with a reply from the landlord

Questions

I can't find my portal link

It's in the email from your landlord with the subject about your tenant portal. Can't find it? Ask your landlord to send it again; they can resend it in a click.

Is paying online safe?

Yes. Online payments are handled by Stripe, a payment company used by millions of businesses. You enter your bank or card details only on Stripe's page, and Tethered Properties never sees them.

Is there a fee?

Paying your landlord directly, like by Zelle or check, has no Tethered Properties fee. Paying online can have a small fee, shown on the button before you pay.

Who sees my repair request?

Your landlord, and anyone they've asked to help with the property. Your photos and notes stay with the request.

Something's wrong with my bill

Reply to your landlord's email or contact them directly. They can correct it, and your portal updates right away.